Sennheiser Warranty



The guarantee period for this Sennheiser product is 24 months from the date of purchase. Excluded are accessory items, rechargeable or disposable batteries that are delivered with the product; due to their characteristics these products have a shorter service life that is principally dependent on the individual frequency of use.


The gurantee period starts from the date of original purchase. For this reason, we recommend that the sales receipt be retained as proof of purchase. Without this proof ( which is checked by the reponsible Sennheiser Service Partner ) you will not be reimbursed for any repairs that are carried out.


Depanding on our choice, gurantee service comprises, free of charge, the removal of material and manufacturing defects through repair or replacement of either individual parts or the entire device. Inappropriate usage (e.g. operating faults, mechanical damages, incorrect operating voltage), wear and tear, force majeure and defects which were known at the time of purchase are excluded from gurantee claims. The gurantee is void if the product is manipulated by non-authorised person or repair stations.


In the case of a claim under the terms of this gurantee, send the device, including accessories and sales receipt, to the responsible service partner. To minimise the risk of transport damage, we recommend that the original packaging is used. Your Legal rights against the seller, resulting from the contact of sale, are not affected by this guarantee. The guarantee can be claimed in all countries outside the U.S. provided that no national law limits our terms of gurantee.


For more information on Sennheiser Warranty, please refer to



Malaysia Sennheiser Sales Office & Service Center:


Image result for jaya one


Unit C-37-1, Block C, Jaya One

No.72A, Jln Profesor Diraja Ungku Aziz,

46200 Petaling Jaya, Selangor.

Tel : 03 7958 2148

Email :